Major incident

Tenable: Vulcan Platform: Connector Normalization Failure (EU)

Affected: EU

Current status of Tenable: Partial outage — live Tenable status

Timeline

1. Sep 15, 2026, 07:09 UTC
   investigating
   We are currently investigating an issue affecting data normalization for some EU-region customers, which may cause delays in data syncing; we are actively working on a resolution.
2. Sep 15, 2026, 12:41 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
3. Sep 17, 2026, 13:37 UTC
   identified
   Following our initial fix, we observed a recurrence of the issue during the monitoring phase. We have re-identified the root cause and our engineering team is actively preparing a new fix to address this. We will provide another update as soon as the secondary fix is ready for deployment.
4. Sep 23, 2026, 10:46 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
5. Sep 24, 2026, 12:01 UTC
   resolved
   This incident has been resolved.

Updates as published by Tenable (original).