Critical incident

Tenable: Tenable One - Exposure Management: Hexa AI Inaccessible

Affected: us-1a, us-1a, us-1a, us-2a, us-2a, us-2a, us-2b, us-2b, us-2b, us-3a, us-3a, us-3a, us-4a, us-4a, us-4a, us-5a, us-5a, us-5a, mssp-us-1 (us07), us07, us07, us08, us08, us08, ap-syd-1, ap-syd-1, ap-syd-1, br01, br01, br01, ca01, ca01, ca01, ca02, ca02, ca02, fra, fra, fra, in01, in01, in01, jp01, jp01, jp01, uk-lon-1, uk-lon-1, uk-lon-1, sing, sing, sing, gov01, gov01, gov01

Current status of Tenable: Partial outage — live Tenable status

Timeline

1. Jul 20, 2026, 14:38 UTC
   investigating
   We are aware of and actively investigating the inability for certain users to access the Hexa AI component of Exposure Management . We will provide periodic updates as our engineers continue working on this issue.
2. Jul 20, 2026, 14:39 UTC
   monitoring
   We have implemented a fix for the issue and are monitoring the recovery.
3. Jul 20, 2026, 14:53 UTC
   resolved
   The issue has been resolved. We are sorry for the disruption and inconvenience.

Updates as published by Tenable (original).