Major incident

SoundStack: Connectivity Issues Affecting EU Live Streaming

Affected: Live Streaming Delivery - EU

Current status of SoundStack: Operational — live SoundStack status

Timeline

1. Aug 12, 2026, 04:03 UTC
   investigating
   SoundStack is currently investigating a network connectivity issue affecting a subset of our Europe-based live streaming services. The affected services are experiencing a service disruption while we work to identify the cause and restore normal connectivity. We will provide additional updates as more information becomes available.
2. Aug 12, 2026, 04:09 UTC
   identified
   We have identified the issue as originating with an upstream provider supporting a portion of our European footprint. The provider is actively investigating the underlying connectivity issue. Impact remains limited to a subset of our Europe-based live streaming services, and we will continue to provide updates as more information becomes available.
3. Aug 12, 2026, 04:38 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Aug 12, 2026, 14:12 UTC
   resolved
   This incident has been resolved.

Updates as published by SoundStack (original).