Major incident

Solink: SideKick and Video Search - Service Disruption

Affected: Web and Mobile

Current status of Solink: Operational — live Solink status

Timeline

1. May 1, 2026, 01:08 UTC
   investigating
   We are currently experiencing an issue with SideKick and Video Search on our Web and Mobile applications. Our engineering teams are actively investigating and working to resolve the issue. We will provide updates as more information becomes available.
2. May 1, 2026, 01:17 UTC
   identified
   The issue has been identified and a fix is being worked on.
3. May 1, 2026, 01:18 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. May 1, 2026, 01:47 UTC
   resolved
   This incident has been resolved.

Updates as published by Solink (original).