Critical incident

Snowflake: INC20000157

Affected: Applications

Current status of Snowflake: Minor issues — live Snowflake status

Timeline

1. Aug 14, 2026, 15:19 UTC
   monitoring
   Current status: We've identified an issue that caused elevated error rates for Snowsight availability, and we've validated that service health has returned to normal following action by automated recovery systems. We'll continue to monitor the environment until we're confident all services are functioning properly. Customer experience: Customers hosted in the specified region may have experienced intermittent authentication failures and "service unavailable" errors between approximately 14:20 and 14:45 UTC. Incident start time: 14:20 UTC August 14, 2026 Incident end time: 14:45 UTC August 14, 2026 Preliminary root cause: A service infrastructure layer supporting authentication and session initiation for Snowsight entered an unhealthy state, causing login failures and service disruptions.
2. Aug 14, 2026, 16:28 UTC
   resolved
   Current status: We've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified region may have experienced intermittent authentication failures and "service unavailable" errors between approximately 14:20 and 14:45 UTC. Incident start time: 14:20 UTC August 14, 2026 Incident end time: 14:45 UTC August 14, 2026 Preliminary root cause: A service infrastructure layer supporting authentication and session initiation for Snowsight entered an unhealthy state, causing login failures and service disruptions. A root cause analysis (RCA) will be conducted and a summary will be shared on the Snowflake status page within 5 business days.
3. Aug 22, 2026, 02:37 UTC
   postmortem
   Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis \(RCA\) is available on the Snowflake Community site: [https://community.snowflake.com/s/article/INC20000157](https://community.snowflake.com/s/article/INC20000157)

Updates as published by Snowflake (original).