Smartlook outage history and status
Is Smartlook down right now?
No
All Systems Operational Official status as of Oct 26, 2026, 16:17 UTC (refreshing…)
Open incidents
- Smartlook Website / Login Unavailable · minor
100%
uptime, 90 days
2
incidents, 90 days
—
median time to fix
Oct 26, 2026
last incident
Smartlook components
Amazon Web Services
- AWS dynamodb-eu-central-1 Operational
- AWS s3-eu-central-1 Operational
- AWS rds-eu-central-1 Operational
- AWS elb-eu-central-1 Operational
- AWS elasticsearch-eu-central-1 Operational
- AWS elasticache-eu-central-1 Operational
- AWS ec2-eu-central-1 Operational
- Session Recording Operational
- Web Application Operational
- Chargebee API Operational
- Intercom Intercom APIs Operational
- Intercom Web Messenger Operational
- Intercom Chats and Posts Operational
- Intercom Email Operational
- Intercom Intercom Web Application Operational
Smartlook outage history
| Started (UTC) | Incident | Impact | Duration |
|---|---|---|---|
| Oct 26, 2026, 05:57 UTC | Smartlook Website / Login Unavailable Web Application | Minor | ongoing |
| Oct 26, 2026, 05:54 UTC | Smartlook Website / Login Unavailable | No impact | — |
| Oct 20, 2025, 11:45 UTC | AWS Outage Impacting Smartlook Services | No impact | <1 min |
| Jan 27, 2025, 13:40 UTC | SSO login is currently unavailable for some users Web Application | Minor | 27 days 19 h |
| Nov 14, 2024, 14:13 UTC | Sessions not playable due to the We're sorry, but something went wrong error. Session Recording | Minor | 29 min |
| Aug 7, 2024, 12:00 UTC | Sessions loading with a delay Session Recording, Web Application | Minor | 3 h 49 min |
| Aug 6, 2024, 22:45 UTC | Sessions loading with a delay. | No impact | <1 min |
| May 7, 2024, 07:41 UTC | Sessions loading with a delay for some accounts. | No impact | — |
| Apr 11, 2024, 15:04 UTC | UI performance / loading sessions issue Web Application | Minor | 52 min |
| Mar 27, 2024, 14:42 UTC | Sessions loading with a delay for some accounts. Web Application | Minor | 2 h 50 min |
| Mar 22, 2024, 08:50 UTC | UI performance / loading sessions issue Web Application | Minor | <1 min |
| Mar 14, 2024, 07:25 UTC | Some recordings from web projects might not be replayable Session Recording, Web Application | Minor | 3 h 44 min |
| Mar 13, 2024, 15:02 UTC | Issue loading session list. Web Application | Minor | 5 h 32 min |
| Mar 12, 2024, 13:28 UTC | UI performance / loading sessions issue Web Application | Minor | 5 h 38 min |
| Mar 11, 2024, 14:06 UTC | UI performance / loading sessions issue Web Application | Minor | 3 h 18 min |
| Mar 5, 2024, 19:03 UTC | Session list/sessions loading delay Web Application | Minor | 2 h 27 min |
| Mar 4, 2024, 17:07 UTC | Session list/sessions loading delay Web Application | Minor | 15 h 28 min |
| Feb 29, 2024, 20:27 UTC | UI performance issue Session Recording, Web Application | No impact | <1 min |
| Feb 14, 2024, 17:03 UTC | Performance degraded for the web app - increased laoding times Web Application | Minor | 52 min |
| Feb 12, 2024, 18:34 UTC | Web application performance issue Web Application | Minor | 1 h 56 min |
| Feb 5, 2024, 08:12 UTC | Increased loading times for recordings and data Web Application | Minor | 1 h 10 min |
| Jan 25, 2024, 16:54 UTC | Web application performance issue Web Application | Minor | 2 h 20 min |
| Dec 18, 2023, 08:32 UTC | Web application performance issue Web Application | Minor | 3 h 05 min |
| Dec 12, 2023, 10:49 UTC | Missing or corrupted record notification within player, non-persistence of some sessions Web Application | Minor | <1 min |
| Dec 6, 2023, 12:27 UTC | Dashboard performance issues and delay in saving sessions. Session Recording, Web Application | Minor | 24 h 07 min |
52 incidents in our archive since September 1, 2022.
When and where Smartlook fails
Most affected, last 12 months
- Web Application1
Other monitoring & observability services
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- Up Loggly 100% · 90 d
- Up LogicMonitor 100% · 90 d
FAQ
- Is Smartlook down right now?
- At our last check Smartlook's official status page reported: All Systems Operational. This page refreshes the status every few minutes.
- How often does Smartlook go down?
- Smartlook reported 2 incidents in the last 90 days (0 major or critical), with 0 minutes of major outage: 100% uptime.
- When was the last Smartlook outage?
- The latest reported incident started on Oct 26, 2026, 05:57 UTC: "Smartlook Website / Login Unavailable", and is not resolved yet.
- How long do Smartlook outages last?
- Half of Smartlook's incidents in the last 90 days were resolved within —.
Source: Smartlook official status page · RSS of Smartlook incidents · status badge for your site