Major incident

Skilljar: Increased Error Rates on Learner Experience

Affected: Course Platform

Current status of Skilljar: Operational — live Skilljar status

Timeline

1. Apr 6, 2026, 19:34 UTC
   investigating
   We have identified elevated 504 timeout errors impacting the learner experience on the course platform. Learners may encounter errors or degraded performance when loading courses, progressing through content, or accessing learning paths. Our engineering team has identified the issue and is actively working on a fix. We will continue to post updates as remediation progresses.
2. Apr 6, 2026, 19:55 UTC
   monitoring
   A fix has been deployed to address the elevated 504 timeout errors on the learner-facing course platform. We are now monitoring to confirm the issue is fully resolved. Learners should see improved performance when accessing courses and loading content.
3. Apr 6, 2026, 21:00 UTC
   resolved
   The identified issue with the course platform has been resolved, and services are now operating smoothly. We appreciate your understanding and thank you for your patience.

Updates as published by Skilljar (original).