Major incident

Shopify: Some merchants encountering error messages within their admins

Affected: API & Mobile

Current status of Shopify: Operational — live Shopify status

Timeline

1. Oct 29, 2026, 08:18 UTC
   investigating
   Merchants may experience errors or slow loading when trying to access the Shopify admin. Affected pages may fail to load and show the message "504 Gateway Time-out". We're investigating and will provide an update as soon as possible.
2. Oct 29, 2026, 08:34 UTC
   investigating
   We are continuing to investigate slow page loads and errors affecting Admin for some merchants. We will provide another update when more information is available.
3. Oct 29, 2026, 08:43 UTC
   identified
   We've identified the problem impacting Admin and mobile version of Admin and we're working on a solution. Admin is now fully available and our team continues to work on the issues impacting the mobile version.

Updates as published by Shopify (original).