Major incident

ShipStation: Evri - Unable to create labels

Affected: Carrier Integrations, Evri

Current status of ShipStation: Operational — live ShipStation status

Timeline

1. Sep 24, 2026, 07:26 UTC
   identified
   The issue has been identified and a fix is being implemented.
2. Sep 25, 2026, 07:57 UTC
   investigating
   Our system is receiving errors when calling Evri's API. We are in contact with the carrier to clarify and resolve the issue as soon as possible.
3. Sep 25, 2026, 09:52 UTC
   investigating
   The carrier made some changes on their side, but the errors are still occurring. We are continuing the investigation with Evri.
4. Sep 25, 2026, 11:17 UTC
   identified
   The carrier identified the root cause and is implementing the optimization.
5. Sep 25, 2026, 12:11 UTC
   monitoring
   Evri made the optimizations on their side, and now we can see the requests are succeeding.
6. Sep 25, 2026, 12:31 UTC
   resolved
   This incident has been resolved.

Updates as published by ShipStation (original).