Major incident

Shape Construction: Login Issues on Channels Mobile App

Affected: Channels Android, Channels iOS

Current status of Shape Construction: Operational — live Shape Construction status

Timeline

1. Jun 1, 2026, 08:25 UTC
   investigating
   We are currently experiencing login disruptions on the Channels mobile app. Users may encounter a "Network Error" when attempting to log in. Our engineering team is actively investigating the root cause, and we’ll provide an update shortly. Thanks for your patience!
2. Jun 1, 2026, 08:25 UTC
   investigating
   We are continuing to investigate this issue.
3. Jun 1, 2026, 08:46 UTC
   identified
   We have successfully identified the issue causing the "Network Error" during login on the Channels mobile application. Our engineering team has pushed a fix and we're deploying a new version to restore full functionality as soon as possible.
4. Jun 1, 2026, 08:50 UTC
   resolved
   The issues affecting logins on the Channels mobile app have been fully resolved. All systems are back to normal, and you should now be able to log in without receiving a "Network Error." If you are still having trouble, please try restarting the app or reaching out to our support team. Thank you for your patience!

Updates as published by Shape Construction (original).