Major incident

Recurly: Snowflake on AWS and Azure shares may be unavailable.

Current status of Recurly: Operational — live Recurly status

Timeline

1. Oct 15, 2026, 04:34 UTC
   identified
   We are aware that some Snowflake data shares on AWS and Azure are in an inconsistent state, with permissions affected following a recent release. We are actively investigating the scope of the issue. Merchants whose shares are affected may be unable to access or query them until permissions are restored. If you are affected, please contact Support for guidance.
2. Oct 15, 2026, 07:14 UTC
   identified
   Please contact support for assistance in re-establishing a datashare.
3. Oct 15, 2026, 07:15 UTC
   resolved
   Support will provide scripting to re-establish the data share and all grants. Please contact them directly.

Updates as published by Recurly.