Major incident

Planday: Service Disruption

Affected: Web, Punch Clock, Mobile App - iOS, Mobile App - Android, Mobile Kiosk App, Open API, Help Chat

Current status of Planday: Operational — live Planday status

Timeline

1. Nov 1, 2026, 09:50 UTC
   investigating
   We are currently experiencing a service disruption. Our team is working to identify the root cause and we will send an additional update in 30 minutes or as events warrant.
2. Nov 1, 2026, 09:59 UTC
   monitoring
   A fix has been implemented and we are currently monitoring the results. Impacted users may need to log out and log back in, or clear their browser’s cookies and cache, to restore normal functionality. We will provide another update once service is fully verified.
3. Nov 1, 2026, 10:29 UTC
   resolved
   This incident has been resolved. Impacted users may need to log out and log back in, or clear browser’s cookies and cache, to restore functionality.

Updates as published by Planday (original).