Critical incident

Paysafe: Service Disruption - PagoEfectivo

Affected: CCE - Cámara de Compensación Electrónica, CIP Generation, Merchant Portal (PagoEfectivo), Merchant Notification (PagoEfectivo), PagoEfectivo Wallet, Niubiz, GMoney, Banco de Crédito del Perú (BCP), QR Payments, BBVA

Current status of Paysafe: Minor issues — live Paysafe status

Timeline

1. Oct 29, 2026, 21:01 UTC
   identified
   We have identified an issue with PagoEfectivo services. We apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Reference ID: INC0327837
2. Oct 29, 2026, 21:59 UTC
   investigating
   Our teams are still investigating, we will keep you informed on further progress. MIM Paysafe Reference ID:INC0327837
3. Oct 29, 2026, 22:35 UTC
   identified
   The root cause of this incident has been identified and our technical teams are working on implementing a solution. We will keep you informed on the progress. MIM Paysafe Reference ID:INC0327837
4. Oct 30, 2026, 00:50 UTC
   identified
   Recovery efforts are progressing, and our technical teams continue working toward the full restoration of services. We will keep you informed of further progress.​‌ We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
5. Oct 30, 2026, 02:06 UTC
   identified
   Recovery efforts continue to progress, and our technical teams remain actively engaged in restoring PagoEfectivo services. We will provide further updates as additional progress is made. We apologize for the impact to your business and appreciate your patience and understanding while we work to restore services.
6. Oct 30, 2026, 04:11 UTC
   identified
   Restoration efforts are progressing, with our technical teams actively working through the remaining validation, remediation, and recovery activities necessary to restore PagoEfectivo services. We will continue to provide updates as meaningful progress is made. We sincerely apologize for the ongoing impact on your business and appreciate your continued patience and understanding.
7. Oct 30, 2026, 08:07 UTC
   identified
   Please be advised that our teams continue to work with the highest priority to restore affected services. We will continue to provide updates as meaningful progress is made. We sincerely apologize for the ongoing impact on your business and appreciate your continued patience and understanding. MIM Paysafe Reference ID: INC0327837
8. Oct 30, 2026, 10:06 UTC
   identified
   We are continuing to work toward restoring our PagoEfectivo services. As a precaution, the services remain temporarily unavailable while our teams complete the necessary technical remediation and recovery activities. We are carefully validating the environment before proceeding with a controlled restoration of services. We understand the impact this disruption may have on your business and sincerely apologize for the inconvenience. Restoring the service safely and reliably remains our highest priority. We will continue to keep you informed through our official channels and will provide a further update as progress is made. MIM Paysafe Reference ID: INC0327837
9. Oct 30, 2026, 13:25 UTC
   identified
   We are continuing to work to resolve the issue affecting PagoEfectivo services. As a precaution, services remain temporarily suspended while our teams investigate and address the issue. We are working urgently to restore service as soon as it is safe to do so. We understand the impact this may have on your business and apologize for the disruption. We will provide a further update as soon as additional information is available. If you have questions, please contact your Paysafe Customer Success or Relationship Manager. MIM Paysafe Reference ID: INC0327837
10. Oct 30, 2026, 15:46 UTC
    identified
    Our teams continue to make progress toward restoring PagoEfectivo services. The services remain temporarily unavailable as we complete recovery activities and validation checks before proceeding with a controlled restoration. We sincerely apologize for the continued inconvenience and appreciate your patience. Restoring the service safely and reliably remains our highest priority. We will provide further updates through our official channels as progress is made.
11. Oct 30, 2026, 18:06 UTC
    identified
    Our teams continue to make progress toward restoring PagoEfectivo services. The services remain temporarily unavailable as we complete recovery activities and validation checks before proceeding with a controlled restoration. We sincerely apologize for the continued inconvenience and appreciate your patience. Restoring the service safely and reliably remains our highest priority. We will provide further updates through our official channels as progress is made.
12. Oct 30, 2026, 19:14 UTC
    identified
    PagoEfectivo services remain temporarily suspended following an incident affecting some of our systems. We continue to work toward a safe restoration and will provide a further update by 4.30 p.m. ET/8.30pm GMT. MIM Paysafe Reference ID:INC0327837
13. Oct 30, 2026, 20:53 UTC
    identified
    PagoEfectivo services remain temporarily suspended following an incident affecting some of our systems. We continue to work toward a safe restoration and will provide a further update by 6.30 p.m. ET/10.30pm GMT. MIM Paysafe Reference ID:INC0327837
14. Oct 30, 2026, 22:51 UTC
    identified
    PagoEfectivo services remain temporarily suspended following an incident affecting some of our systems. We continue to work toward a safe restoration and will provide a further update by 8.30 p.m. ET/ 00.30 a.m. GMT. MIM Paysafe Reference ID:INC0327837
15. Oct 31, 2026, 07:03 UTC
    identified
    PagoEfectivo services remain temporarily suspended following an incident affecting some of our systems. We continue to work toward a safe restoration and will provide a further update by 6.00 a.m. ET/10.00 a.m. GMT.
16. Oct 31, 2026, 08:39 UTC
    monitoring
    PagoEfectivo services are now being brought back on line. Our teams, supported by external cybersecurity experts, have conducted a detailed review of our environment, remediated the issue identified, and further enhanced logging and monitoring capabilities. As a protective measure, some existing API credentials have been permanently deactivated and cannot be used to process transactions. For those customers we will contact you and new credentials will be issued to your nominated technical contacts through a secure process. We will continue to monitor our systems closely.
17. Oct 31, 2026, 13:35 UTC
    monitoring
    Please note that teams Pago effective services continue to be operational. Our teams continue working to ensure full restoration and service stability. Next update will be provided at 15:30 UTC / 09:30 ET. MIM Paysafe Reference ID: INC0327837
18. Oct 31, 2026, 16:02 UTC
    monitoring
    Activity on the impacted services is being monitored. We will keep you informed on progress. MIM Paysafe Reference ID:INC0327837
19. Oct 31, 2026, 18:26 UTC
    identified
    Please be advised that our QR code partner experienced a service degradation. We initiated mitigation measures to reroute the traffic to our alternate solution in order to restore normal service operation. Our teams remain actively engaged and are closely monitoring the situation. We apologize for the impact this might have on your business. PagoEfectivo services remain operational and continue to be monitored Further updates will follow. MIM Paysafe Reference ID: INC0327837
20. Oct 31, 2026, 22:41 UTC
    identified
    Our teams remain actively engaged and are closely monitoring the situation. We apologize for the impact this might have on your business. PagoEfectivo services remain operational and continue to be monitored Further updates will follow.
21. Nov 1, 2026, 02:16 UTC
    identified
    Please be advised that our teams remain actively engaged and continue to closely monitor the situation. PagoEfectivo services remain operational and are being monitored. We apologize for any impact this situation may have on your business. Further updates will follow.
22. Nov 1, 2026, 05:29 UTC
    identified
    Please be advised that our teams are still actively engaged and continue to closely monitor the situation. PagoEfectivo services remain operational and are being monitored. We apologize for any impact this situation may have on your business. Further updates will follow.
23. Nov 1, 2026, 05:34 UTC
    monitoring
    Please be advised that our teams are still actively engaged and continue to closely monitor the situation. PagoEfectivo services remain operational and are being monitored. We apologize for any impact this situation may have on your business. Further updates will follow.
24. Nov 1, 2026, 10:31 UTC
    resolved
    Dear Merchant, We are writing to confirm that PagoEfectivo services have been restored and operations are returning to normal as our merchants reconnect to our services. If you have not already done so, please contact us to nominate your technical contact so that our team can work directly with them to complete the API credentials update through a secure process. We will continue to monitor our systems closely. We sincerely appreciate your patience, understanding and cooperation throughout this process. Thank you for your continued partnership. Best regards,

Updates as published by Paysafe (original).