Major incident

Pantheon Operations: Degraded Redis Endpoint Response

Affected: Customer Sites

Current status of Pantheon Operations: Operational — live Pantheon Operations status

Timeline

1. Apr 15, 2026, 10:40 UTC
   investigating
   We are currently investigating an issue where some sites are experiencing disruptions in Redis connections. We'll provide further updates as soon as further information becomes available.
2. Apr 15, 2026, 11:44 UTC
   investigating
   We are actively investigating the issue and will continue to provide updates as more information becomes available.
3. Apr 15, 2026, 12:56 UTC
   investigating
   We are continuing to investigate the issue. Please reach out to Support via chat or ticket if you are seeing any Redis connection errors in your Live environment.
4. Apr 15, 2026, 14:23 UTC
   investigating
   We are continuing to actively investigate this issue. We have identified that the affected sites are limited to the Europe region. We appreciate your patience and will share more information as soon as it's available.
5. Apr 15, 2026, 16:16 UTC
   investigating
   We are continuing to investigate the issue with Redis connection on several affected sites, and we have a remediation in place. If you experience site downtime or any Redis-related issues, please contact Support. We will provide an update in approximately 1-2 hours or as soon as more information becomes available.
6. Apr 15, 2026, 20:04 UTC
   investigating
   We are continuing to investigate the platform-wide issue with Redis connection that affected customer sites earlier. If you're experiencing any downtime on your sites regarding Redis, please reach out to Support via chat or ticket, and our team will investigate immediately. We will provide another update within the next day or as soon as more details become available.
7. Apr 15, 2026, 23:02 UTC
   investigating
   We are actively investigating reports of intermittent downtime impacting several sites due to Redis connection issues. At this time, a manual remediation can be done by Support. If you're currently experiencing issues with your sites due to Redis, please contact Support via chat or ticket. Our team is standing by to assist. We will share another update within the next 3-4 hours or sooner as more information becomes available.
8. Apr 16, 2026, 03:30 UTC
   investigating
   We are continuing to investigate the Redis issue affecting a subset of customer sites from the EU region. We have not received any new reports recently but if you're experiencing any downtime on your sites regarding Redis, please reach out to Support via chat or ticket, and our team will investigate immediately. Thank you for your continued patience.
9. Apr 16, 2026, 08:41 UTC
   monitoring
   A fix has been implemented and we are monitoring the results. Thank you for your continued patience.
10. Apr 16, 2026, 12:29 UTC
    monitoring
    We are closely monitoring the recent fix and have not identified any new issues. We will provide further updates as they become available.
11. Apr 16, 2026, 14:47 UTC
    resolved
    This incident has been resolved.

Updates as published by Pantheon Operations (original).