Major incident

LiveKit: LiveKit dashboard failing to load

Affected: Cloud Dashboard (cloud.livekit.io)

Current status of LiveKit: Operational — live LiveKit status

Timeline

1. Sep 2, 2026, 08:15 UTC
   investigating
   We are currently investigating reports of our dashboard failing to load across multiple regions, beginning at 07:00 UTC. Other services remain unaffected and the impact is limited to the dashboard.
2. Sep 2, 2026, 09:01 UTC
   identified
   We have identified the cause: a problematic node in US-East and are deploying a fix. Impact continues to be limited to the dashboard.
3. Sep 2, 2026, 10:55 UTC
   monitoring
   A fix has been deployed as of 10:55 UTC, and the dashboard is now loading successfully. We are continuing to monitor before marking this resolved.
4. Sep 2, 2026, 11:57 UTC
   resolved
   This incident has been resolved and dashboard load times returned to normal by 10:55 UTC. As a note, our beta agent simulations feature was also impacted from approximately 06:07 - 07:52 UTC.

Updates as published by LiveKit (original).