Major incident

LiveKit: Partial data outage on LiveKit Cloud Dashboard

Affected: Cloud Dashboard (cloud.livekit.io)

Current status of LiveKit: Operational — live LiveKit status

Timeline

1. May 26, 2026, 19:22 UTC
   investigating
   We are investigating reports of Agent Observability not accessible for some sessions.
2. May 26, 2026, 19:53 UTC
   identified
   We have identified an issue causing partial data unavailability in LiveKit Cloud Dashboard: - For some users, Agent Observability is temporarily unavailable for some sessions. - Some sessions in the 24-hour filter are showing as Active even though they have ended. A fix has been identified and we are backfilling the missing data.
3. May 26, 2026, 20:13 UTC
   monitoring
   A fix has been implemented and we are seeing no more data outage for newly created sessions. We are monitoring the fix and are currently working on backfilling the missing data.
4. May 26, 2026, 21:32 UTC
   resolved
   All missing data has now been backfilled and the incident is resolved.

Updates as published by LiveKit (original).