Hotjar outage history and status
Is Hotjar down right now?
No
All Systems Operational Official status as of Oct 26, 2026, 16:17 UTC (refreshing…)
Open incidents
100%
uptime, 90 days
3
incidents, 90 days
<1 min
median time to fix
Sep 4, 2026
last incident
Hotjar components
Application
- insights.hotjar.com Operational
- Ingestion Operational
Websites
- Site scripts (tracking code) Operational
- Website (www.hotjar.com) Operational
Hotjar outage history
| Started (UTC) | Incident | Impact | Duration |
|---|---|---|---|
| Sep 4, 2026, 14:23 UTC | Data collection paused for some customers | No impact | 3 h 41 min |
| Aug 13, 2026, 10:58 UTC | Growth customers not renewed on 12 Aug for one day | No impact | <1 min |
| Aug 3, 2026, 06:52 UTC | Potentially all hotjar accounts with varying degrees of limited service. | No impact | — |
| Jun 10, 2026, 09:07 UTC | Missing VOC Responses insights.hotjar.com | No impact | <1 min |
| Jan 27, 2026, 20:53 UTC | Potential login issues to Hotjar | No impact | 16 h 19 min |
| Jan 20, 2026, 08:07 UTC | Surveys not opening in Hotjar application insights.hotjar.com | Minor | 59 min |
| Nov 14, 2025, 20:46 UTC | Heatmaps: Issues Generating New Screenshots | Minor | 2 days 11 h |
| Sep 19, 2025, 12:29 UTC | Hotjar.com Down | No impact | — |
| Sep 19, 2025, 09:18 UTC | VoC issues | No impact | — |
| Sep 11, 2025, 11:04 UTC | Investigating Issues with Interview Scheduling Timezones | No impact | 4 days 3 h |
| Aug 26, 2025, 20:26 UTC | Error when fetching User Attributes | No impact | 24 h 23 min |
| Apr 8, 2025, 15:26 UTC | Survey changes are not saving correctly | No impact | 1 h 30 min |
| Mar 17, 2025, 14:13 UTC | Hotjar.com down for some users Website (www.hotjar.com) | No impact | <1 min |
| Feb 28, 2025, 15:05 UTC | Hotjar.com did not capture data for some users on free plans between Jan 22-Feb 28 | No impact | <1 min |
| Feb 19, 2025, 16:58 UTC | Surveys not recording impressions metric | No impact | 1 h 03 min |
| Jan 21, 2025, 11:34 UTC | Unable to verify tag installation | No impact | 3 h 51 min |
| Jan 20, 2025, 07:44 UTC | Ask Tools Temporarily Unavailable | No impact | 27 h 47 min |
| Dec 12, 2024, 16:42 UTC | Some users can't access the individual survey from the survey list page | No impact | 1 h 22 min |
| Nov 28, 2024, 09:48 UTC | Insights sporadically unavailable | No impact | 36 min |
| Nov 25, 2024, 11:31 UTC | Engage is unavailable | No impact | 1 h 04 min |
| Nov 14, 2024, 19:09 UTC | Session ingestion lag Ingestion | Minor | 21 h 19 min |
| Sep 27, 2024, 09:14 UTC | Some users are experiencing issues logging in. insights.hotjar.com | No impact | 1 h 27 min |
| Sep 25, 2024, 11:16 UTC | Survey Templates Unavailable | No impact | 29 min |
| Sep 11, 2024, 12:42 UTC | Reactivation issue | No impact | 19 h 30 min |
| Sep 3, 2024, 11:29 UTC | Translation issues in Insights insights.hotjar.com | No impact | 2 h 27 min |
50 incidents in our archive since February 14, 2024.
When and where Hotjar fails
By weekday
Most incidents start on Wed.
- Mon11
- Tue9
- Wed12
- Thu8
- Fri10
- Sat0
- Sun0
Most affected, last 12 months
- insights.hotjar.com2
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FAQ
- Is Hotjar down right now?
- At our last check Hotjar's official status page reported: All Systems Operational. This page refreshes the status every few minutes.
- How often does Hotjar go down?
- Hotjar reported 3 incidents in the last 90 days (0 major or critical), with 0 minutes of major outage: 100% uptime.
- When was the last Hotjar outage?
- The latest reported incident started on Sep 4, 2026, 14:23 UTC: "Data collection paused for some customers", resolved after 3 h 41 min.
- How long do Hotjar outages last?
- Half of Hotjar's incidents in the last 90 days were resolved within <1 min.
Source: Hotjar official status page · RSS of Hotjar incidents · status badge for your site