Major incident

Honeycomb: Ingest issues for some customers

Affected: api.honeycomb.io - US1 Event Ingest

Current status of Honeycomb: Operational — live Honeycomb status

Timeline

1. Apr 10, 2026, 13:41 UTC
   identified
   We have confirmed reports of some teams getting issues ingesting their data. We have identified a probable source behind this behavior and are currently trying to correct it.
2. Apr 10, 2026, 13:46 UTC
   identified
   We have further narrowed down that only teams on Classic environments are currently seeing issues. We are figuring out mitigation mechanisms at the moment.
3. Apr 10, 2026, 13:55 UTC
   identified
   We've identified a manual fix and are deploying that by hand to each affected environment, while also investigating a systemic solution.
4. Apr 10, 2026, 14:19 UTC
   monitoring
   We've applied the manual fix to nearly all affected datasets (less than 1% remaining). The systemic solution is still in progress.
5. Apr 10, 2026, 14:32 UTC
   monitoring
   The manual fix has been applied to all environments.
6. Apr 10, 2026, 15:21 UTC
   monitoring
   We are continuing to work on the systemic solution and monitor. We'll leave the incident open until we're able to confirm the issue won't recur.
7. Apr 10, 2026, 17:24 UTC
   resolved
   We can confirm that the fix was applied uniformly to all impacted and potentially impacted environments; no teams should see ingest errors related to this issue anymore.

Updates as published by Honeycomb (original).