OutageDB

Gracenote outage history and status

Is Gracenote down right now?

No
All Systems Operational Official status as of Oct 26, 2026, 16:17 UTC (refreshing…)
98.89%
uptime, 90 days
2
incidents, 90 days
30 h 31 min
median time to fix
Sep 4, 2026
last incident

Gracenote components

API

Gracenote outage history

Nov: 2 incidents, 1723 min of major outage 2 Nov Dec: 0 incidents, 0 min of major outage Dec Jan: 0 incidents, 0 min of major outage Jan Feb: 3 incidents, 0 min of major outage 3 Feb Mar: 2 incidents, 0 min of major outage 2 Mar Apr: 0 incidents, 0 min of major outage Apr May: 1 incidents, 173 min of major outage 1 May Jun: 0 incidents, 0 min of major outage Jun Jul: 0 incidents, 0 min of major outage Jul Aug: 1 incidents, 0 min of major outage 1 Aug Sep: 1 incidents, 1440 min of major outage 1 Sep Oct: 0 incidents, 0 min of major outage Oct
Gracenote incidents per month, last 12 months. Red: months with a major or critical outage.
Started (UTC)IncidentImpactDuration
Sep 4, 2026, 20:20 UTC GRACENOTE IMPORTANT ALERT - Delayed Updates
On API, OnConnect API, GVD API, File Delivery (On XML, Other)
 Major 2 days 8 h
Aug 15, 2026, 00:38 UTC GRACENOTE ALERT – Data Delivery Issue Impacting a subset of Linear Affiliate Channels for North America
On API, OnConnect API
 No impact 4 h 22 min
May 9, 2026, 06:08 UTC GRACENOTE IMPORTANT ALERT - Data outage for On API v3 and GVD API
On API, GVD API
 Critical 2 h 53 min
Mar 10, 2026, 21:32 UTC GRACENOTE IMPORTANT ALERT: Excessive Program Updates
On API
 No impact 3 h 16 min
Mar 1, 2026, 09:48 UTC GRACENOTE IMPORTANT ALERT – FTP Server Outage
File Delivery (On XML, Other)
 No impact 14 h 21 min
Feb 21, 2026, 03:58 UTC GRACNOTE IMPORTANT ALERT: Excessive Program Updates
On API
 No impact 24 h 58 min
Feb 13, 2026, 23:14 UTC Gracenote Important Alert - Video Files Missing Updates - New Alert
File Delivery (On XML, Other)
 No impact 13 h 39 min
Feb 13, 2026, 14:26 UTC Gracenote Important Alert - Video Files Missing Updates
File Delivery (On XML, Other)
 Minor 4 h 07 min
Nov 17, 2025, 18:54 UTC GRACENOTE IMPORTANT ALERT: ERRONEOUS CHANNEL DELETE UPDATES (API)
On API, OnConnect API, GVD API
 Critical 44 h 20 min
Nov 13, 2025, 05:16 UTC OnConnect Partial Outage
OnConnect API
 Major 4 h 43 min
Oct 20, 2025, 09:54 UTC AWS Outage - Gracenote Video APIs down
On API, OnConnect API, GVD API
 No impact 2 h 13 min
Aug 4, 2025, 19:17 UTC GRACENOTE IMPORTANT ALERT – Gracenote API Gateway Outage
On API, OnConnect API, GVD API
 Critical 3 h
Jul 6, 2025, 14:51 UTC Gracenote Important Alert - Delays in Video Data File Availability on SFTP Servers
File Delivery (On XML, Other)
 Major 14 h 38 min
Jun 17, 2025, 23:18 UTC Gracenote Important Alert - Disruption to On XML File Delivery Access
File Delivery (On XML, Other)
 Critical 9 h 22 min
Mar 13, 2025, 19:06 UTC GRACENOTE IMPORTANT ALERT - Video API - Team vs. Team Banner Updates
On API, OnConnect API, GVD API
 No impact 38 days 22 h
Oct 1, 2024, 13:20 UTC GRACENOTE IMPORTANT ALERT – Gracenote APIs & Gracenote View Outage
On API, OnConnect API, GVD API, File Delivery (On XML, Other)
 No impact 29 h 46 min
Sep 29, 2024, 22:09 UTC Gracenote Important Alert - Video File Delivery
File Delivery (On XML, Other)
 Major 3 h 30 min
Sep 28, 2024, 17:40 UTC Gracenote Important Alert – Pay Per View Pricing - Files
File Delivery (On XML, Other)
 Major 29 h 23 min
Sep 12, 2024, 01:52 UTC GRACENOTE ALERT – Delay in Updates - Identified and Resolved
On API
 No impact <1 min
Aug 23, 2024, 09:10 UTC Streaming Data Updates Delayed
On API, OnConnect API
 No impact 12 h 41 min
Aug 23, 2024, 02:18 UTC GVD Updates Delayed
GVD API
 No impact 19 h 33 min
Jul 20, 2024, 03:19 UTC Gracenote Important Alert - Video File Delivery
File Delivery (On XML, Other)
 Minor 3 days 9 h
Jul 19, 2024, 08:55 UTC Crowdstrike Incident Investigation
File Delivery (On XML, Other)
 No impact 4 h 52 min

23 incidents in our archive since July 19, 2024.

When and where Gracenote fails

By weekday

Most incidents start on Fri.

  • Mon3
  • Tue3
  • Wed0
  • Thu3
  • Fri6
  • Sat5
  • Sun3

Most affected, last 12 months

  • On API6
  • File Delivery (On XML, Other)4
  • OnConnect API4
  • GVD API3

Other databases & data services

FAQ

Is Gracenote down right now?
At our last check Gracenote's official status page reported: All Systems Operational. This page refreshes the status every few minutes.
How often does Gracenote go down?
Gracenote reported 2 incidents in the last 90 days (1 major or critical), with 1,440 minutes of major outage: 98.89% uptime.
When was the last Gracenote outage?
The latest reported incident started on Sep 4, 2026, 20:20 UTC: "GRACENOTE IMPORTANT ALERT - Delayed Updates", resolved after 2 days 8 h.
How long do Gracenote outages last?
Half of Gracenote's incidents in the last 90 days were resolved within 30 h 31 min.

Source: Gracenote official status page · RSS of Gracenote incidents · status badge for your site