Major incident

Fortra: Brand Protection – Incident Creation Issue - Resolved

Current status of Fortra: Operational — live Fortra status

Timeline

1. Jun 1, 2026, 15:14 UTC
   identified
   We are currently investigating an incident affecting the Brand Protection platform. At this time, customers may be unable to create new Security Incidents through the platform. Our Engineering and Operations teams are actively investigating the issue and working to identify the underlying cause. We would like to confirm that email-based submissions remain unaffected and continue to operate normally, and customers can continue to raise such requests via [email protected]. We understand the importance of this functionality and are treating this issue with the highest priority. Our teams are working to restore full platform functionality as quickly as possible. We will provide a further update as soon as additional information becomes available. We apologise for the disruption and appreciate your patience while we investigate this issue.
2. Jun 1, 2026, 15:44 UTC
   investigating
   We have identified the cause of the issue impacting the creation of new Security Incidents through the Brand Protection platform for Domains & OpenWeb Monitoring customers. Our Engineering teams are actively working on remediation efforts and continue to treat this issue with the highest priority. We would like to reiterate that email-based submissions remain operational and are not impacted by this issue. In addition, customers may experience limited functionality when performing certain actions on existing incidents, including: - Requesting takedowns for incidents in monitoring status - Reviewing progress on tickets - Updating the status of incidents where takedown activities are in progress - Processing stop takedown or safelist requests We will provide a further update as soon as additional information becomes available.
3. Jun 2, 2026, 00:20 UTC
   resolved
   Resolved: Thank you again for your patience as we worked through today’s service impact. Fortra engineering teams have confirmed all services are fully restored across Fortra Brand Protection. Please submit a case to Fortra Support if there are additional questions or issues you are experiencing. Fortra is committed to the resiliency and stability of our platform. A full incident report will be available within 5 business days, which will include a full root cause analysis, mitigation, and future prevention steps. Thanks, Fortra

Updates as published by Fortra (original).