Major incident

Fasthosts: Critical - Outbound Mail (SMTP) Service Unavailable

Affected: Sending Mail, Receiving Mail

Current status of Fasthosts: Operational — live Fasthosts status

Timeline

1. Jul 10, 2026, 08:03 UTC
   identified
   We are aware of a critical issue affecting email services. Some customers may be unable to send outbound email via our SMTP servers, with messages remaining in the Outbox and failing to send. In addition, customers may also experience delays or issues receiving incoming emails. This is a top priority for our engineering team. Due to a technical disruption, some customers may experience intermittent errors in Webmail. We understand the importance of our Webmail services and apologize for any inconvenience this may cause. Potential Causes: All SMTP relay servers are offline; the authentication service for SMTP has failed; a core network device for outbound traffic is down.
2. Jul 10, 2026, 09:59 UTC
   identified
   Our team is continuing to work on this issue. Thank you for your patience.
3. Jul 10, 2026, 10:58 UTC
   identified
   We are continuing to work on a fix for this issue.
4. Jul 10, 2026, 10:59 UTC
   identified
   We are continuing to work on a fix for this issue.
5. Jul 10, 2026, 10:59 UTC
   identified
   We are continuing to work on a fix for this issue.
6. Jul 10, 2026, 12:57 UTC
   identified
   We are still working on resolving the technical issue.
7. Jul 10, 2026, 16:50 UTC
   identified
   We are continuing to work on restoring these features (services).
8. Jul 10, 2026, 17:41 UTC
   resolved
   The systems are stable and all services are functioning normally again.

Updates as published by Fasthosts (original).