Major incident

Demandbase: DB1 data delayed

Affected: Demandbase for Sales

Current status of Demandbase: Operational — live Demandbase status

Timeline

1. May 8, 2026, 13:51 UTC
   investigating
   We are currently experiencing issues with DB1 for Sales, Chrome extension and ULB due to underlying AWS issues.
2. May 8, 2026, 14:27 UTC
   investigating
   Team is working on a few mitigation strategies
3. May 8, 2026, 16:28 UTC
   investigating
   We are continuing work on this issue. It is also impacting DB1 for Marketing in addition to Sales. Ads data visibility is also affected.
4. May 8, 2026, 19:45 UTC
   identified
   We are recovering our infrastructure in a new availability zone while we wait for Amazon to recover the failed availability zone
5. May 8, 2026, 21:44 UTC
   identified
   We are continuing to work on a fix for this issue.
6. May 8, 2026, 21:45 UTC
   monitoring
   We have recovered from the errors we were experiencing previously. We are working on getting the data caught up.
7. May 9, 2026, 14:07 UTC
   monitoring
   We are continuing to work on refreshing DB1 with the latest data.
8. May 9, 2026, 23:15 UTC
   resolved
   DB1 data is up to date.

Updates as published by Demandbase (original).