Major incident

bexio AG: Emails are not being sent

Affected: bexio Office, bexio Cockpit, Payroll, Banking / Fetch transactions

Current status of bexio AG: Operational — live bexio AG status

Timeline

1. Sep 4, 2026, 08:55 UTC
   investigating
   Currently, system emails from bexio (e.g., forgot password, 2FA codes, company invitations, sending of your invoices, etc.) are experiencing delivery delays due to technical issues at our email provider. We are already working on a solution.
2. Sep 4, 2026, 11:01 UTC
   identified
   We have identified the issue and are currently preparing an alternative solution so that emails can be received and sent reliably again. We will keep you updated.
3. Sep 4, 2026, 13:35 UTC
   monitoring
   We are currently experiencing delays and delivery issues with sending and receiving emails. Microsoft email accounts are affected. As the cause lies directly with the provider, we have no direct influence on resolving the issue. We continue to monitor the situation closely.
4. Sep 4, 2026, 18:37 UTC
   resolved
   We have been informed by external vendor that the email delivery issue affecting Microsoft accounts has been resolved. Users who were previously unable to receive 2FA verification codes can now requesting a new one. Additionally, please note that any emails delayed earlier today were not lost; they will be now sent. Thanks for your patient and understanding.

Updates as published by bexio AG (original).