Major incident

Amplitude: Slow Loading for Web App Features in the EU Region

Affected: Web Application, Web Application, Web Application, Guides & Surveys, Session Replay

Current status of Amplitude: Operational — live Amplitude status

Timeline

1. Jul 13, 2026, 06:15 UTC
   investigating
   We are investigating elevated latency affecting services in our EU production environment. Some customers may experience slower response times while our team works to identify the cause and mitigate impact. We will provide another update within 60 minutes or sooner if we have more information
2. Jul 13, 2026, 07:56 UTC
   investigating
   We are continuing to investigate this issue.
3. Jul 13, 2026, 08:20 UTC
   monitoring
   We implemented a rollback to mitigate elevated latency affecting services in our EU production environment, and performance has recovered. We are continuing to monitor the environment closely to confirm stability.
4. Jul 13, 2026, 08:39 UTC
   resolved
   This incident has been resolved.

Updates as published by Amplitude (original).