Major incident

Acuity Scheduling: Acuity Scheduling Admin Mobile app crashing unexpectedly after iOS 27 update

Affected: Acuity Scheduling

Current status of Acuity Scheduling: Operational — live Acuity Scheduling status

Timeline

1. Sep 18, 2026, 20:34 UTC
   investigating
   Some users are experiencing issues with the Acuity Admin Mobile app crashing when attempting to launch the app after the latest iOS 27 update. We are currently investigating the issue.
2. Sep 18, 2026, 20:45 UTC
   investigating
   We currently recommend that users remain on iOS 26 and defer upgrading to iOS 27 until this issue is resolved. This precaution will ensure uninterrupted access to the Acuity Admin Mobile app. Android users remain unaffected.
3. Sep 19, 2026, 16:50 UTC
   identified
   The root issue has been identified that this is affecting users who are currently on iOS 27 and integrated with Square. Recommendation is still to avoid iOS 27 until a fix can be deployed. Android users remain unaffected.
4. Sep 20, 2026, 16:53 UTC
   identified
   We are continuing to work on a fix for this issue.
5. Sep 21, 2026, 19:25 UTC
   identified
   We are continuing to work on a fix for this issue.
6. Sep 22, 2026, 19:25 UTC
   resolved
   Access to the Acuity Scheduling app has been restored for users on iOS 27. Users can update to Acuity Scheduling version 98.0.0 via the Apple App Store to install the fix.

Updates as published by Acuity Scheduling (original).