SurveyMonkey incidents — OutageDB

No impact SurveyMonkey incident: Login and signup issues

Wed, 14 Oct 2026 05:15:38 GMT

Resolved after —.

Minor SurveyMonkey incident: 500 error on Transaction History for Team Admins

Tue, 06 Oct 2026 21:04:56 GMT

Resolved after 1 h 40 min.

Minor SurveyMonkey incident: Custom data / respondent metadata missing from Individual Response Table and XLS exports

Fri, 02 Oct 2026 20:20:32 GMT

Resolved after 2 h 52 min.

Major SurveyMonkey incident: Audience Preview Page is not responding

Thu, 24 Sep 2026 12:16:12 GMT

Resolved after 3 h 16 min.

No impact SurveyMonkey incident: Adding contacts on the contacts page didn't work

Fri, 11 Sep 2026 05:00:00 GMT

Resolved after <1 min.

Minor SurveyMonkey incident: Possible service degradation due to AWS outage

Thu, 03 Sep 2026 22:37:30 GMT

Resolved after 1 h.

Minor SurveyMonkey incident: Problem with AI features

Mon, 31 Aug 2026 12:04:45 GMT

Resolved after 1 h 57 min.

No impact SurveyMonkey incident: Customers who have surveys shared with them may run into errors accessing the quick create chat feature

Fri, 28 Aug 2026 16:12:13 GMT

Resolved after 1 h 16 min.

No impact SurveyMonkey incident: SME rewards users not getting bounty in some cases

Fri, 21 Aug 2026 11:57:09 GMT

Resolved after 1 h 29 min.

Major SurveyMonkey incident: Blank page for Multi-Survey Analysis

Wed, 19 Aug 2026 17:23:19 GMT

Resolved after 14 min.

Minor SurveyMonkey incident: New responses delayed or not showing on Analyze page

Tue, 18 Aug 2026 12:13:15 GMT

Resolved after 13 h 04 min.

Major SurveyMonkey incident: Excel/CSV Exports are failing

Tue, 18 Aug 2026 00:42:06 GMT

Resolved after 21 min.

Minor SurveyMonkey incident: Responses to slider question type are intermittently not recorded when survey is taken on mobile

Wed, 12 Aug 2026 16:40:59 GMT

Resolved after 7 h 05 min.

Minor SurveyMonkey incident: Invoice Creation Error

Tue, 11 Aug 2026 14:36:08 GMT

Resolved after 2 h 22 min.

No impact SurveyMonkey incident: Issue with Shared Data pages

Thu, 30 Jul 2026 13:00:01 GMT

Resolved after <1 min.

Minor SurveyMonkey incident: Unable to load question summaries or shared data pages.

Mon, 20 Jul 2026 17:48:23 GMT

Resolved after 1 min.

Major SurveyMonkey incident: Customers are unable to contact support through our Help Center chatbot

Tue, 14 Jul 2026 19:07:43 GMT

Resolved after 59 min.

Minor SurveyMonkey incident: SurveyMonkey 'Home' page unavailable for US/CA customers

Mon, 06 Jul 2026 12:33:12 GMT

Resolved after 1 h 31 min.

No impact SurveyMonkey incident: Issue Impacting Exporting for Canadian SurveyMonkey Accounts

Wed, 01 Jul 2026 01:06:08 GMT

Resolved after —.

Minor SurveyMonkey incident: [MRx] Analyze page is not showing Major US regional data within responses collected

Thu, 25 Jun 2026 10:22:12 GMT

Resolved after 2 days 2 h.

Major SurveyMonkey incident: Issue with Log In page

Tue, 23 Jun 2026 20:08:41 GMT

Resolved after 46 min.

Minor SurveyMonkey incident: Degraded performance across the site

Thu, 11 Jun 2026 23:09:00 GMT

Resolved after 32 min.

No impact SurveyMonkey incident: Google Sheets Add-on is Inaccessible

Wed, 10 Jun 2026 15:26:52 GMT

Resolved after 1 h 49 min.

Minor SurveyMonkey incident: Delays In Response Submission into Surveys

Mon, 08 Jun 2026 18:57:25 GMT

Resolved after 4 h 57 min.

Minor SurveyMonkey incident: Unable to search SurveyMonkey Help Center articles

Mon, 08 Jun 2026 18:37:51 GMT

Resolved after 35 h 54 min.