Doctolib incidents — OutageDBIncidents reported by Doctolibhttps://outagedb.com/Minor Doctolib incident: Clinical Software is having some issueshttps://outagedb.com/status/doctolib/2026-10-13-clinical-software-is-having-some-issues/https://outagedb.com/status/doctolib/2026-10-13-clinical-software-is-having-some-issues/Resolved after 3 h 45 min.Tue, 13 Oct 2026 10:20:27 GMTMinor Doctolib incident: Phone assistant picks call but does not answerhttps://outagedb.com/status/doctolib/2026-10-05-phone-assistant-picks-call-but-does-not-answer/https://outagedb.com/status/doctolib/2026-10-05-phone-assistant-picks-call-but-does-not-answer/Resolved after 40 min.Mon, 05 Oct 2026 07:32:23 GMTMinor Doctolib incident: Some patients can't connect to their Telehealth consultationhttps://outagedb.com/status/doctolib/https://outagedb.com/status/doctolib/Resolved after 1 h 30 min.Fri, 25 Sep 2026 09:33:37 GMTCritical Doctolib incident: Doctolib Support is not availablehttps://outagedb.com/status/doctolib/2026-09-16-doctolib-support-is-not-available/https://outagedb.com/status/doctolib/2026-09-16-doctolib-support-is-not-available/Resolved after 3 h 45 min.Wed, 16 Sep 2026 08:47:33 GMTMajor Doctolib incident: Consultation assitant is downhttps://outagedb.com/status/doctolib/2026-09-11-consultation-assitant-is-down/https://outagedb.com/status/doctolib/2026-09-11-consultation-assitant-is-down/Resolved after 8 min.Fri, 11 Sep 2026 16:25:40 GMTCritical Doctolib incident: Our services are not available for PRO users (FR, DE, IT) and for Patients.https://outagedb.com/status/doctolib/2026-09-08-our-services-are-not-available-for-pro-users/https://outagedb.com/status/doctolib/2026-09-08-our-services-are-not-available-for-pro-users/Resolved after 59 min.Tue, 08 Sep 2026 13:09:10 GMTCritical Doctolib incident: Financial OS is partially downhttps://outagedb.com/status/doctolib/2026-09-01-financial-os-is-partially-down/https://outagedb.com/status/doctolib/2026-09-01-financial-os-is-partially-down/Resolved after 1 h 23 min.Tue, 01 Sep 2026 16:05:46 GMTCritical Doctolib incident: Consultation Assistant is not availablehttps://outagedb.com/status/doctolib/2026-09-01-consultation-assistant-is-not-available/https://outagedb.com/status/doctolib/2026-09-01-consultation-assistant-is-not-available/Resolved after 14 min.Tue, 01 Sep 2026 09:38:50 GMTMinor Doctolib incident: Degraded performance on Clinical solutionhttps://outagedb.com/status/doctolib/https://outagedb.com/status/doctolib/Resolved after 59 min.Fri, 28 Aug 2026 11:02:02 GMTMinor Doctolib incident: [data-science-production-aws-de-fra-1][Consultation Assistant] SLI consultation-assistant high error and timeout rate over 10% and more than 40 hits on *summarization* *transcriptionhttps://outagedb.com/status/doctolib/https://outagedb.com/status/doctolib/Resolved after 26 min.Tue, 18 Aug 2026 15:24:56 GMTMinor Doctolib incident: Hospitals and CF customers can't do patient search from the agendahttps://outagedb.com/status/doctolib/https://outagedb.com/status/doctolib/Resolved after 16 h 21 min.Tue, 04 Aug 2026 14:44:30 GMTMinor Doctolib incident: Consultation assitant is showing degraded perfomance and latency for some usershttps://outagedb.com/status/doctolib/https://outagedb.com/status/doctolib/Resolved after 2 h 07 min.Tue, 28 Jul 2026 08:54:41 GMTMinor Doctolib incident: High error on Consultation Assistanthttps://outagedb.com/status/doctolib/https://outagedb.com/status/doctolib/Resolved after 47 min.Thu, 16 Jul 2026 07:30:26 GMTMinor Doctolib incident: 20k Users (source SENTRY) can't use DDVhttps://outagedb.com/status/doctolib/https://outagedb.com/status/doctolib/Resolved after 18 min.Tue, 30 Jun 2026 10:18:39 GMTCritical Doctolib incident: Phone assistant is not answering calls for patients. No impact on Pro sidehttps://outagedb.com/status/doctolib/2026-06-25-phone-assistant-is-not-answering-calls-for-patients/https://outagedb.com/status/doctolib/2026-06-25-phone-assistant-is-not-answering-calls-for-patients/Resolved after 49 min.Thu, 25 Jun 2026 13:49:47 GMTMinor Doctolib incident: Phone assistant is not available for users in the old infrastructurehttps://outagedb.com/status/doctolib/https://outagedb.com/status/doctolib/Resolved after 8 min.Tue, 23 Jun 2026 12:58:51 GMTMinor Doctolib incident: All doctors are not being able to make an appointment by experiencing frontend errorhttps://outagedb.com/status/doctolib/https://outagedb.com/status/doctolib/Resolved after 23 min.Fri, 05 Jun 2026 14:03:32 GMTMinor Doctolib incident: Components impacted: Phone Assistanthttps://outagedb.com/status/doctolib/https://outagedb.com/status/doctolib/Resolved after 22 h 33 min.Fri, 29 May 2026 15:11:14 GMTMinor Doctolib incident: Phone assistant slow answers or hangups; general latency degradation for all AI productshttps://outagedb.com/status/doctolib/https://outagedb.com/status/doctolib/Resolved after 1 h 01 min.Fri, 29 May 2026 11:42:23 GMTMinor Doctolib incident: 5 min drop of traffic which had a snowball effect on MDP when traffic came backhttps://outagedb.com/status/doctolib/https://outagedb.com/status/doctolib/Resolved after 16 min.Wed, 20 May 2026 15:28:42 GMTCritical Doctolib incident: Impossible for admin telesecretariat accounts to access the calendars.https://outagedb.com/status/doctolib/2026-05-06-impossible-for-admin-telesecretariat-accounts-to-access-the/https://outagedb.com/status/doctolib/2026-05-06-impossible-for-admin-telesecretariat-accounts-to-access-the/Resolved after 39 min.Wed, 06 May 2026 06:54:08 GMTMinor Doctolib incident: Components impacted: Consultation Assistanthttps://outagedb.com/status/doctolib/https://outagedb.com/status/doctolib/Resolved after 1 h 02 min.Tue, 05 May 2026 07:57:05 GMTCritical Doctolib incident: Components impacted: Phone Assistanthttps://outagedb.com/status/doctolib/2026-04-22-components-impacted-phone-assistant/https://outagedb.com/status/doctolib/2026-04-22-components-impacted-phone-assistant/Resolved after 1 h.Wed, 22 Apr 2026 08:45:30 GMTMinor Doctolib incident: Components impacted: Allhttps://outagedb.com/status/doctolib/https://outagedb.com/status/doctolib/Resolved after 1 h 22 min.Fri, 10 Apr 2026 13:21:31 GMTMinor Doctolib incident: [Automated Alert] Timeline Items error ratehttps://outagedb.com/status/doctolib/https://outagedb.com/status/doctolib/Resolved after 14 min.Tue, 07 Apr 2026 12:09:07 GMT