DataGrail incidents — OutageDB

Minor DataGrail incident: We’ve identified an issue causing the Privacy Request Center to load inconsistently and are investigating.

Tue, 06 Oct 2026 03:57:00 GMT

Resolved after 9 min.

Minor DataGrail incident: We’ve identified an issue causing the Privacy Request Center to load inconsistently and are investigating.

Wed, 30 Sep 2026 02:08:36 GMT

Resolved after 24 min.

Critical DataGrail incident: Platform-wide service disruption

Sat, 22 Aug 2026 21:42:45 GMT

Resolved after 48 min.

Minor DataGrail incident: Privacy Request Intake Forms Experiencing Slow Load Times

Thu, 08 Jan 2026 20:20:01 GMT

Resolved after 1 h 55 min.

Major DataGrail incident: Direct Contact Form Submission Error

Tue, 26 Aug 2025 16:58:16 GMT

Resolved after 3 h 41 min.

Major DataGrail incident: Access to DataGrail via Okta SSO Impacted

Tue, 12 Nov 2024 19:49:21 GMT

Resolved after 41 min.

Critical DataGrail incident: Intake Form Submission Errors

Mon, 12 Aug 2024 17:28:27 GMT

Resolved after 1 h 03 min.

Major DataGrail incident: Trouble logging into DataGrail via Microsoft SSO

Thu, 06 Apr 2023 23:37:45 GMT

Resolved after 2 h 21 min.

Minor DataGrail incident: Direct Contact Integrations Closing Requests without Completion after 14 Day Due Date

Tue, 11 Oct 2022 21:29:04 GMT

Resolved after 2 h 13 min.

Minor DataGrail incident: Direct Contact Integrations Not Initiating Email Workflow

Mon, 03 Oct 2022 20:02:24 GMT

Resolved after 1 h 45 min.

Minor DataGrail incident: Hybrid Integrations Not Sending Direct Contact Emails to Processors

Wed, 31 Aug 2022 22:41:13 GMT

Resolved after 3 h 47 min.

Minor DataGrail incident: DataGrail Account Invites resulting in 500 errors for Customers that utilize GoogleSSO or MicrosoftSSO

Fri, 11 Feb 2022 20:22:08 GMT

Resolved after 51 min.

Major DataGrail incident: Data Subject Requesters Unable to Verify Email Address

Thu, 10 Feb 2022 16:18:35 GMT

Resolved after 2 h 42 min.

Major DataGrail incident: Network Connectivity Issues

Wed, 15 Dec 2021 16:01:45 GMT

Resolved after 41 min.

Major DataGrail incident: Live Data Map: Multiple Inventory System Reports Not Showing

Wed, 01 Dec 2021 20:20:25 GMT

Resolved after <1 min.

Major DataGrail incident: Network Connectivity Issues

Tue, 31 Aug 2021 18:48:31 GMT

Resolved after 5 h 15 min.

No impact DataGrail incident: Issue with Direct Contact Deletions (Resolved)

Thu, 26 Aug 2021 04:16:56 GMT

Resolved after <1 min.

Critical DataGrail incident: Service disruption during routine database upgrade

Fri, 11 Jun 2021 03:30:37 GMT

Resolved after 28 min.

Minor DataGrail incident: Privacy Intake Forms Loading Inconsistently

Wed, 02 Jun 2021 07:06:06 GMT

Resolved after —.

Minor DataGrail incident: Issue Detected with Smart Verification

Wed, 05 May 2021 19:23:47 GMT

Resolved after 1 h 50 min.

Major DataGrail incident: Access Result Files being sent with partial information

Mon, 03 May 2021 19:58:16 GMT

Resolved after 52 min.

Minor DataGrail incident: CAPTCHA Failing to Load On Intake Forms

Fri, 09 Apr 2021 17:38:49 GMT

Resolved after 1 h 58 min.

Major DataGrail incident: Emails not sending

Tue, 16 Mar 2021 17:54:12 GMT

Resolved after 3 h 15 min.